Swift Wheels Car Rentals Privacy Policy

This privacy policy explains how Swift Wheels Car Rentals collects, uses, and protects your personal information when you use our online platform and associated services. We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

Information We Collect

We collect information necessary to provide our car rental and transportation services, manage your account, and improve your experience with our service. The types of personal information we may collect include:

• Identity and Contact Data: Name, address, email address, telephone number, date of birth, driving license details, passport details (where required).
• Financial Data: Payment card details, bank account details (for refunds or specific payment methods). Note that payment card details are typically processed by secure third-party payment processors.
• Transaction Data: Details about rentals you have booked or completed, payments made, and other services you have used.
• Usage Data: Information about how you use our site and services, including rental history, vehicle preferences, and interactions with our platform.
• Technical Data: Internet protocol (IP) addresses, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our service.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
• Vehicle Usage Data: Information related to your use of a rented vehicle, such as mileage, fuel levels, rental duration, and potentially location data if collected by vehicle systems.
• Information from Third Parties: We may receive information about you from third parties, such as identity verification services, credit reference agencies, and travel partners.

How We Collect Your Information

We collect information in various ways:

• Direct Interactions: You provide us with your personal data when you create an account on our site, book a rental, contact us with enquiries, participate in promotions, or provide feedback.
• Automated Technologies or Interactions: As you interact with our service, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, search information providers, or identity verification services.

How We Use Your Information

We use your personal information for the following purposes and under the following legal bases:

• To Provide Our Services (Performance of a Contract): To process your bookings, manage your account, provide the requested car rental and transportation services, process payments, and communicate with you about your booking.
• To Manage Our Relationship With You (Legitimate Interests): To notify you about changes to our terms or policies, respond to your enquiries and requests, and ask you to leave a review or take a survey.
• To Improve Our Service (Legitimate Interests): To administer and protect our business and this service (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data), to improve our site, products/services, marketing, and customer relationships and experiences.
• To Market Our Services (Consent or Legitimate Interests): To send you marketing communications about our services that may be of interest to you, where you have consented to this or where we have a legitimate interest to do so. You have the right to opt-out of receiving marketing communications at any time.
• For Legal and Regulatory Compliance (Legal Obligation): To comply with legal and regulatory obligations, such as identity verification, fraud prevention, responding to legal requests, and fulfilling reporting requirements to authorities.
• To Ensure Safety and Security (Legitimate Interests): To protect our vehicles, employees, and customers, and to prevent fraud and theft.

Data Sharing and Disclosure

We may share your personal information with selected third parties in the following circumstances:

• Service Providers: We share data with third-party vendors, consultants, and other service providers who perform services for us, such as payment processing, identity verification, IT and system administration, analytics, and marketing services.
• Affiliates and Partners: We may share information with affiliated companies within our group or with partners to provide joint services or promotions.
• Insurance Providers: Information may be shared with insurance companies in the event of an accident, damage, or other incident involving a rental vehicle.
• Law Enforcement and Authorities: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Swift Wheels Car Rentals, our customers, or others.
• Vehicle Manufacturers/Fleet Managers: Data from vehicle systems (like telematics) may be shared with manufacturers or fleet management partners for maintenance, tracking, or safety purposes.
• In Connection with Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

User Rights

Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include:

• The right to access: You have the right to request access to your personal data.
• The right to rectification: You have the right to request correction of the personal data that we hold about you.
• The right to erasure: You have the right to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
• The right to restrict processing: You have the right to request the restriction of processing of your personal data.
• The right to object to processing: You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
• The right to data portability: You have the right to request the transfer of your personal data to you or to a third party.
• The right to withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
• The right to complain: You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Cookies and Tracking Technologies

Our service uses cookies and similar tracking technologies to distinguish you from other users of our service. This helps us to provide you with a good experience when you browse our service and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this service may become inaccessible or not function properly.

Links to Other Websites

Our service may contain links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our service, we encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our service is not intended for children, and we do not knowingly collect data relating to children.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.

Contact Information

If you have any questions about this privacy policy or our data protection practices, please contact us:

Swift Wheels Car Rentals
4 Saki Vihar Road, 2nd Floor, Mumbai, Maharashtra, 400072, India.